Brother printers Common Mistakes
How can I better view my labels?
At Andy we know that your labels can contain a lot of information in a small paper space. That is why, in theTD4550 printer model, we can make an adjustment that will allow us to further define the letter and consequently better visualize all the ...
How to set a printer as default?
In Andy it is possibleset the printer as defaultthat we use to label.This function sgo for those devices that have configuredmore than one printerin the same account.This setting is very useful to avoid possible labelling unforeseen events as Andy ...
How to set up my device's time?
On your device, follow these steps: 1. Go to "Settings" 2. Go to "General administration" 3. Go to "Date and time" 4. Activate "Automatic date and time" It is essential to activate the date and time in automatic in order to continue printing.Andyis ...
Andy does not detect the printer in Settings
First we recommend that you review theminimum equipment requirementsto work with Andy and labelling. If the printer is not detected on the Android Tablet: 1. Verify the correct connection to theinternet internet. 2. Check out that theBluetooth modeon ...
Protocol to solve connection problem with Brother TD2350 printer
When trying to print with the TD2350, the printer seems to receive communication (the BT symbol lights up when using Bluetooth), it sends a response to Andy indicating that the label has been printed, but nothing is actually printed. Affected ...
How to set a printer as default?
In Andy, it is possible to set a default printer for labeling. This feature is useful for devices that have more than one printer configured under the same account. This setup helps prevent potential issues during labeling, as Andy needs to know ...
Labels printed with Andy are not saved
If you are printing labels and they are not being reflected in the Traceability label history in Andy, it is very likely that Andy is not connecting to the internet. Please note that an internet connection is required for labels to be displayed ...
How to update the customizable label layout?
Has the Andy team designed a new customisable label for your brand? In that case, it will be necessary uptade the printer settings so that the new label design becomes available and visible in the printed labels. Remember, this step is required for ...
How do I resolve error E-C10, E-C02 or C-R1 when printing?
Having troubles printing with Andy? The following are the solutions to some of the most common errors that may occasionally occur when printing with Andy. Highly recommended: make sure to first learn How to connect you Brother printer to Andy. If ...
Reset Brother printer factory values
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...
Labels are printed badly
If the labels are printed incorrectly, you should check two key aspects: Label roll placement To ensure correct label printing, first check how the label roll is positioned. To do so, follow the steps shown in the following video: TD-4550DNBW Print ...
Encoding printer errors
ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...
How can I fix the message of: Template selecc. wrong?
If you encounter the message "Incorrect template selection when printing", don't worry! There's a very simple solution! Go to your Printer's Menu > Template Settings > Template Mode > Off. Once you have turned off Template Mode, go back to Andy and ...