How to troubleshoot the "Incorrect template selection" message on the Andy App

How to troubleshoot the "Incorrect template selection" message?

If you encounter the message "Incorrect template selection when printing", don't worry! There's a very simple solution!





Go to your Printer's Menu > Template Settings > Template Mode > Off.

Once you have turned off Template Mode, go back to Andy and you should be able to print without any issues.

If the message persists, go to Andy > Settings > Printer  and pair a new printer or click on an already paired printer and click on Save Settings 

Ready!


    • Related Articles

    • Approved printers for food labelling with Andy

      Below is a list of approved printers for food labeling with Andy: Brother Printers TD-4550DNBW via BT Buy on the Andy Store TD-2125DNBW* via BT *Currently not available for iOS Buy on the Brother Store This article explains “How to Link Brother ...
    • Printer error codes and how to troubleshoot them

      ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...
    • My labels are printing incorrectly

      At Andy, we are aware that labelling products is one of the most important tasks in your kitchen. That's why we go the extra mile to ensure that your labels are printed correctly and you can perform your tasks in the most effective possible way. If ...
    • What are the different label designs available for printing with Andy?

      Andy features five different default label designs. Below is a table comparing their characteristics: All label designs have the same measurements: 55x50mm Design Design Name Features CAD 1A - Primary expiry date must be manually entered on the ...
    • Resetting your Brother printer's factory settings

      Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...