Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
How to troubleshoot the "Incorrect template selection" message?
If you encounter the message "Incorrect template selection when printing", don't worry! There's a very simple solution!
Go to your Printer's Menu > Template Settings > Template Mode > Off.
Once you have turned off Template Mode, go back to Andy and you should be able to print without any issues.
If the message persists, go to Andy > Settings > Printer and pair a new printer or click on an already paired printer and click on Save Settings
Ready!
Continue learning about Why your labels are printing incorrectly
Related Articles
How do I calibrate labels on Zebra Printers?
If the Zebra printer had previously been used, you may need to calibrate it to ensure that the labels printed are properly aligned. Simply follow these steps: 1. Open the cover and align the sensor. Both arrows should point towards each other. 2. ...Printer error codes and how to troubleshoot them
ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...My labels are not printing correctly
If the labels are printed incorrectly, you should check two key aspects: Label roll placement To ensure correct label printing, first check how the label roll is positioned. To do so, follow the steps shown in the following video: TD-4550DNBW Print ...My printed labels are not being saved
If you are printing labels and they are not being reflected in the Traceability label history in Andy, it is very likely that Andy is not connecting to the internet. Please note that an internet connection is required for labels to be displayed ...Resetting your Brother printer's factory settings
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...
