Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
My labels are not printing correctly
If the labels are printed incorrectly, you should check two key aspects:
Label roll placement
To ensure correct label printing, first check how the label roll is positioned. To do so, follow the steps shown in the following video:
TD-4550DNBW
Print head cleaning
If your labels are printed with blurry or broken text, you will need to perform a print head cleaning. Follow the steps shown in the following video:
TD-4550DNBW
TD-2125DNBW
See Brother’s guide on How to clean the printer
Sensor
Another key component for proper printing is the sensor. It is located inside the printer. Incorrect sensor positioning is a clear sign that printing is not being performed correctly.
Possible symptoms
- Label misalignment with the paper
- Printing blank labels
- On-screen message: Define the roll correctly
- Red status button
To avoid these situations, it is essential that the sensor is correctly positioned. To adjust it, you must first open the cover. Once opened, the sensor can be found at the bottom.
To position the sensor correctly, it must be moved until the arrows face each other, as shown in the following images:
TD-2125 TD-4550
The following video shows how the sensor should be positioned correctly:
TD-4550DNBW
TD-2125DNBW
The key to correctly positioning the sensor is to hear a click when it is properly set. Adjust it until you hear the sound—this means the sensor is perfectly aligned.
If it still prints misaligned, do the following on the printer: Settings > Media > Calibration
Done! This correction confirms that the printing issue was caused by incorrect sensor positioning, a key component for proper label printing.
Related Articles
Printer error codes and how to troubleshoot them
ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...My printed labels are not being saved
If you are printing labels and they are not being reflected in the Traceability label history in Andy, it is very likely that Andy is not connecting to the internet. Please note that an internet connection is required for labels to be displayed ...Troubleshooting printing errors on the Zebra printer
In this post we'll show you how to resolve any potential connection issues between the printer and the device used to print with Andy. To learn more about pairing the Zebra printer, please read this article. Resetting the Wi-Fi network on the Zebra ...Resetting your Brother printer's factory settings
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...How to update the customisable label design in Andy
Has the Andy team designed a new customisable label for your brand? In that case, it will be necessary uptade the printer settings so that the new label design becomes available and visible in the printed labels. Remember, this step is required for ...
