Printer error codes and how to troubleshoot them

ERROR CODE	MEANING	SOLUTION
PRINTER ERRORS
E-C01	Incompatible printer model	Reconfigure the printer by selecting the appropriate printer model
E-C02	Connection failure with the printer	Make sure the printer is turned on Make sure Bluetooth is connected Move the tablet/mobile closer to the printer (out of Bluetooth range) Restart printer and device Restore printer's factory settings and Pair Brother Printers to Andy once again
E-C03	Failed to retrieve the printer's status
E-C04	IP address and/or MAC nor configured	Restart printer Make sure Bluetooth is connected Restore printer's factory settings and Pair Brother Printers to Andy once again
E-C05	Unsupported file type
E-C06	Incorrect information in the custom paper configuration file
E-C07'	No file exists with the specified template key E-C08
E-C08	Template not found in the selected printer
E-C09	Connection failure	Make sure the printer is turned on Make sure Bluetooth is connected Disconnect Bluetooth from all devices except the one you want to print from Move the tablet/mobile closer to the printer (out of Bluetooth range) Disconnect Bluetooth from paired iOS devices if trying to print from Android Restar printer and device Restore printer's factory setting and volver a Link Brother Printers to Andy once again
E-C10
E-C11
E-C12	The printer model in the template file does not match the selected printer	Reconfigure the printer by selecting the appropriate printer model
E-C13	Paper tray loaded incorrectly	Restart the printer Make sure Bluetooth is connected Restore printer's factory setting and volver a Link Brother Printers to Andy once again
E-C14	Failed to open the output stream
E-C15	Failed to open the input stream
E-C16	No printer found with the expected IPaddress and/or MAC
E-C17	File does not exist
PAPER ERRORS
E-P01	Empty paper roll	Replace the label roll with a new one
E-P02	Paper jam	Check that the label roll is correctly placed
E-P03	Printhead overheated	Ensure that the printer has proper ventilation Check that the printer is not placed in an enclosed space Wait for overheating to subside
E-P04	Power error or empty paper tray	Check that the label roll is correctly placed Replace the label roll with a new one
E-P05	No paper-cassette	Insert the labels correctly
E-P06	Paper tray change during printing	Insert the labels correctly
SYSTEM ERRORS
E-S01	System error	Restart printer Restore printer's factory setting and volver a Link Brother Printers to Andy once again
E-S02	System error
OTHERS
E-T01	Printer cover is open	Ensure that the cover is properly closed
E-B01	Printer is printing	Wait for the label to be printed Restart printer Check that no other devices are connected to the printer
E-CA01	Impresión cancelada	Imprimir de nuevo Reiniciar impresora
ANDY APP ERRORS
'C-S1'	Error synchronizing templates with Brother printer	Restart printer Make sure the printer is turned on Make sure Bluetooth is connected Make sure that Andy App has all permissions enabled (Settings > Applications > Andy and enable all permisions) Restore printer's factory setting and volver a Link Brother Printers to Andy once again
'C-R1'	Error deleting some template from Brother printer
'C-DX'	Error downloading some template	Make sure you have Internet connection Make sure your Bluetooth is connected Restore printer's factory setting and volver a Link Brother Printers to Andy once again
'C-TX'	Error transferring some template to the Brother printer
'C-U1'	Error synchronising printer configuration data with Andy (server)	Make sure you have Internet connection

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