Printer error codes on the Andy App and how to resolve them

Printer error codes and how to troubleshoot them


ERROR CODE

MEANING

SOLUTION

PRINTER ERRORS

E-C01 

Incompatible printer model

  • Reconfigure the printer by selecting the appropriate printer model

E-C02 

Connection failure with the printer


E-C03

Failed to retrieve the printer's status

E-C04  

IP address and/or MAC nor configured




E-C05

Unsupported file type

E-C06

Incorrect information in the custom paper configuration file

E-C07'

No file exists with the specified template key E-C08

E-C08 

Template not found in the selected printer

E-C09





Connection failure

  • Make sure the printer is turned on

  • Make sure Bluetooth is connected

  • Disconnect Bluetooth from all devices except the one you want to print from

  • Move the tablet/mobile closer to the printer (out of Bluetooth range)

  • Disconnect Bluetooth from paired iOS devices if trying to print from Android

  • Restar printer and device

  • Restore printer's factory setting and volver a Link Brother Printers to Andy once again

E-C10

E-C11

E-C12

The printer model in the template file does not match the selected printer


  • Reconfigure the printer by selecting the appropriate printer model

E-C13

Paper tray loaded incorrectly






E-C14

Failed to open the output stream

E-C15

Failed to open the input stream

E-C16

No printer found with the expected IPaddress and/or MAC 

E-C17

File does not exist

PAPER ERRORS

E-P01

Empty paper roll

  • Replace the label roll with a new one

E-P02

Paper jam

  • Check that the label roll is correctly placed

E-P03

Printhead overheated

  • Ensure that the printer has proper ventilation

  • Check that the printer is not placed in an enclosed space

  • Wait for overheating to subside

E-P04

Power error or empty paper tray

  • Check that the label roll is correctly placed

  • Replace the label roll with a new one

E-P05

No paper-cassette



  • Insert the labels correctly


E-P06

Paper tray change during printing

SYSTEM ERRORS

E-S01 

 

System error

E-S02

OTHERS

E-T01

Printer cover is open

  • Ensure that the cover is properly closed

E-B01

Printer is printing

  • Wait for the label to be printed

  • Restart printer

  • Check that no other devices are connected to the printer

E-CA01

Impresión cancelada

  • Imprimir de nuevo

  • Reiniciar impresora


ANDY APP ERRORS


'C-S1'

Error synchronizing templates with Brother printer


'C-R1'

Error deleting some template from Brother printer

'C-DX'

Error downloading some template

  • Make sure you have Internet connection


'C-TX'

Error transferring some template to the Brother printer


'C-U1'

Error synchronising printer configuration data with Andy (server)


  • Make sure you have Internet connection








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