ERROR CODE

MEANING

SOLUTION

PRINTER ERRORS

E-C01 

Incompatible printer model

• Reconfigure the printer by selecting the appropriate printer model

E-C02 

Connection failure with the printer

• Make sure the printer is turned on
  

• Make sure Bluetooth is connected
  

• Move the tablet/mobile closer to the printer (out of Bluetooth range)

• Restart printer and device

• Restore printer's factory settings and Pair Brother Printers to Andy once again

E-C03

Failed to retrieve the printer's status

E-C04  

IP address and/or MAC nor configured

E-C05

E-C06

Incorrect information in the custom paper configuration file

E-C07'

No file exists with the specified template key E-C08

E-C08 

Template not found in the selected printer

E-C09

• Make sure the printer is turned on
  

• Make sure Bluetooth is connected
  

• Disconnect Bluetooth from all devices except the one you want to print from
  

• Move the tablet/mobile closer to the printer (out of Bluetooth range)
  

• Disconnect Bluetooth from paired iOS devices if trying to print from Android
  

• Restar printer and device
  

• Restore printer's factory setting and volver a Link Brother Printers to Andy once again
  

E-C10

E-C11

E-C12

The printer model in the template file does not match the selected printer

• Reconfigure the printer by selecting the appropriate printer model
  

E-C13

Paper tray loaded incorrectly

E-C14

Failed to open the output stream

E-C15

Failed to open the input stream

E-C16

No printer found with the expected IPaddress and/or MAC 

E-C17

File does not exist

PAPER ERRORS

E-P01

Empty paper roll

• Replace the label roll with a new one

E-P02

Paper jam

• Check that the label roll is correctly placed

E-P03

Printhead overheated

• Ensure that the printer has proper ventilation

• Check that the printer is not placed in an enclosed space

• Wait for overheating to subside

E-P04

Power error or empty paper tray

• Check that the label roll is correctly placed

• Replace the label roll with a new one

E-P05

No paper-cassette

• Insert the labels correctly

E-P06

Paper tray change during printing

SYSTEM ERRORS

E-S01 

System error

• Restart printer
  

• Restore printer's factory setting and volver a Link Brother Printers to Andy once again

E-S02

OTHERS

E-T01

Printer cover is open

• Ensure that the cover is properly closed

E-B01

Printer is printing

• Wait for the label to be printed

• Restart printer

• Check that no other devices are connected to the printer

E-CA01

Impresión cancelada

• Imprimir de nuevo

• Reiniciar impresora

ANDY APP ERRORS

'C-S1'

Error synchronizing templates with Brother printer

• Restart printer
  

• Make sure the printer is turned on
  

• Make sure Bluetooth is connected
  

• Make sure that Andy App has all permissions enabled (Settings > Applications > Andy and enable all permisions)
  

• Restore printer's factory setting and volver a Link Brother Printers to Andy once again

'C-R1'

Error deleting some template from Brother printer

'C-DX'

Error downloading some template

• Make sure you have Internet connection

• Make sure your Bluetooth is connected
  

• Restore printer's factory setting and volver a Link Brother Printers to Andy once again

'C-TX'

Error transferring some template to the Brother printer

'C-U1'

Error synchronising printer configuration data with Andy (server)

• Make sure you have Internet connection