Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
General information
Support Chat
At Andy we want the customer to have the necessary assistance to resolve any kind of unforeseen events. That is why we have aSupport Chatwhere the customer can contact support and receive response at the time. This chat is available in theAndy App(in ...Support hours
Our support schedule is: Monday to Thursday from 9:00 to 20:00 Friday from 9 a.m. to 6.00 Saturday and Sunday from 15:00 to 17:00Contact HelpDesk team
If you need help or technical support you can contact the team of HelpDesk through it Andy App, pressingin the section of Help. On this screen, you can choose two ways to contact us. The first is the Send Message and receive the answer in the email ...Andy running on multiple devices at once
Can I have Andy running at once on multiple devices? Yes, all combinations are possible. Except working on 2 Windows computers,because the printer is wired to a single PC. It is possible toAndyworking in2 tabletsorPC+ tablet. Can I print on different ...Andy Security Questions and Answers
Do you have any questions about Andy’s security measures and protocols? Read on! This article has all the answers. 1. What is Andy's security policy? Our security policy is based on secure design principles, implementing protective measures at all ...Self-help chat
Andy features a Self-help Support chat to help you troubleshoot any issues quickly and effectively. To access this chat from the Andy App, simply go to the Help Tool and click on Self-help. You can also access it via this link: Support Self-help Chat ...Firewall Configuration Requirements
If you're installing Andy on devices with restricted access to URLs, the list below will allow you access for the proper functioning of Andy: App on Google Play: https://play.google.com/store/apps/details?id=com.intowin.alex Access URL to App ...
Popular Articles
Welcome to Andy
We are thrilled to help your teams manage their food safety daily tasks! Please, refer to the Andy Installation Guide for more detailed instructions on getting Andy ready to guide your kitchen teams in guaranteeing the food safety of all their ...Tasks and Records
The Tasks and Records Tool is designed to automate your HACCP processes and any other records that need to be completed in your commercial kitchen. The difference between Tasks and Records is quite simple: Tasks: Employees find the tasks that have ...What can I use Tasks for?
Understanding the differences between the Tasks and Records tools will help you organise your restaurant more efficiently and comply with all the HACCP prerequisites. The Tasks Tool... Allows you to schedule and automate the periodic tasks your team ...Reset Brother printer factory values
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...Install Andy APP on iOS through the App Store
Andy is available on the iOS App Store via this link: https://apps.apple.com/es/app/andy-appcc/id644761656 Please check the minimum requirements needed to work with the Andy App 1. Click on to install Andy. 2. Wait a few seconds for Andy to download. ...
