Support Chat

Support Chat

At Andy we want the customer to have the necessary assistance to resolve any kind of unforeseen events.
That is why we have aSupport Chatwhere the customer can contact support and receive response at the time.
This chat is available in theAndy App(in the Help section), in theControl Paneland also in theHelp Center.


Once introduced theNameand theEmailan operator will respond to the message on the same screen of the chat, thus being able to engage in a conversation to resolve the issue.
In the event that no operator is available, the incidence will be handled by the email indicated.

Ready! You may be interested inContact the Customer Success team

    • Related Articles

    • Self-help chat

      Andy features a Self-help Support chat to help you troubleshoot any issues quickly and effectively. To access this chat from the Andy App, simply go to the Help Tool and click on Self-help. You can also access it via this link: Support Self-help Chat ...
    • Support hours

      Our support schedule is: Monday to Thursday from 9:00 to 20:00 Friday from 9 a.m. to 6.00 Saturday and Sunday from 15:00 to 17:00
    • Contact HelpDesk team

      If you need help or technical support you can contact the team of HelpDesk through it Andy App, pressingin the section of Help. On this screen, you can choose two ways to contact us. The first is the Send Message and receive the answer in the email ...
    • Connection parameters for Andy-compatible printers

      Below are the parameters available for Andy-compatible printer models. Before proceeding with the table, it is advisable to take a look at the Andy-compatible models described in the article:Approved printers for tagging with Andy ?Model ?Platform ...
    • What is the Operational Timers tool?

      What is it? The tool ofOperational Timersby Andy allowscontrol and manage key timesin the operational processes of the premises, especially in kitchen. It functions as a system ofDigital chronometers integrated into the appwhich help the team execute ...

    Do you need more help?

    We’re here for you. You can easily reach us through the following channels.


    Phone
    +34 932 71 56 44  | Mon-Fri 8:00 a 20:00

    WhatsApp
    +34 684 46 60 17