Andy's Self-help Support Chat

Andy's Self-help Support Chat

Andy features a Self-help Support chat to help you troubleshoot any issues quickly and effectively.

To access this chat from the Andy App, simply go to the Help Tool and click on Self-help.



You can also access it via this link: Support Self-help Chat

You will then see this screen:



You will notice that Andy's self-help support tool is very intuitive. All you need to do is answer the questions that Andy will ask you by clicking on one of its response options.

Did you resolve the issue?
Simply answer Yes to the question Was your issue resolved? and the chat will conclude.

Your issue wasnt' resolved? 
Let us know with a No and enter an email address and the unresolved issue so that our support team can get in touch with you as soon as possible.

On the same screen you can access the Support Chat by clicking on Chat in the top of the screen.


Ready!

Now you may be interested to find out How to contact the Andy Experience team


    • Related Articles

    • Linking your Brother Printer/s to Andy

      This article explains how to connect a Brother printer to an Android and iOS device. We'll first show you a one-minute video tutorial on how to connect the printer, and then, the steps involved. Currently, it is essential that the first connection ...
    • Recommended devices for Andy

      Wondering which device will work best when using Andy? Find out our list of recommended devices! We recommend that you review the article on Minimum device requirements before continuing, so that you can select the device to use with more criteria. ...
    • Minimum device requirements to effectively use Andy

      A device is compatible with Andy if it meets the following minimum requirements: If you are unsure about which device best suits your needs, we recommend checking the following article: Recommended Devices for Andy App Android Operating System: >= ...
    • Linking your Zebra printer to Andy

      This article takes you through all the steps required to link the Zebra printer to Andy with an Android and iOS device. Hold on! Before linking your printer, please read this article to check which printers are approved for labelling with Andy. ...
    • Installing your Brother Printer for PC-Windows

      Minimum requirements Your PCs operating system must be Windows 7 or Windows 10. Printing on Windows requires a minimum version of Chrome 61. Installation Steps with Online Connection (Recommended) 1. Turn the printer on before connecting. 2. Connect ...

    Do you need more help?

    We’re here for you. You can easily reach us through the following channels.


    Llamada telefónica
    +34 684 46 60 17 | Mon-Fri 8:00 a 20:00

    WhatsApp
    +34 684 46 60 17