How to access an Incident from a report on the Andy App

How do I access an Incident from a report on the Andy App?

Andy allows you to easily access an incident reported in a Task, Record, or Audit report. 

To do this, first you need to Create a Report.

Info
Creating an Incident is simple, and this article will guide you through the process: Managing Incidents from Andy’s Control Panel

Go to Andy's Control Panel > Tasks or Records or Audits and click on the corresponding report.

 
To access the Incident, click on the button See Incicent  and you will be directed to it automatically.

Done!

You may find this article of interest: Customising Incident Status 


    • Related Articles

    • How do I customise the title of an incident?

      Andy allows you to customise the title of an Incident based on the answer entered in the Andy App. How? Simply access the Control Panel and configure the item that generates the incident title. Text, selector, numeric, and temperature elements can be ...
    • How can I access more than one brand on the Andy App?

      Andy allows the same user to access different Brands. How? From Andy’s Control Panel go to Settings > Users and Create User. Find out How to Create a user in Andy’s Control Panel in this post. Once you have created the user, repeat the user creation ...
    • What can I find in Andy's Food Safety Training folder?

      Andy's Library includes helpful basic Food Safety training videos that will make your team's daily tasks a lot easier. To view them, simply access Andy's Control Panel and click on Settings > Tools> and enable the Library > Show Food Safety Training ...
    • Setting up alerts on the Andy App

      Andy is the ideal kitchen companion to make sure that no processes in your kitchen go off track. However, things can go wrong, and when they do, Andy is there to alert your teams. To set up the appropriate alerts, simply go to Andy's Control Panel > ...
    • How do I download a report as an CSV file?

      Andy allows you to download any record from your store as an Excel file, giving you a better control of the tasks carried out by your team on the Andy App. To download a record as an Excel file, select from the Control Panel's left side menu the ...

    Do you need more help?

    We’re here for you. You can easily reach us through the following channels.


    Phone
    +34 932 71 56 44  | Mon-Fri 8:00 a 20:00

    WhatsApp
    +34 684 46 60 17