Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
Managing Incidents from Andy's Control Panel
To view, manage, and change the status of an incident, you will need to access Andy’s Control Panel.
Once there, in the Incidents Tool, change the status of the incident in the Status column. Simply click on the assigned status and change it.
It is also possible to change the status of the incident from within the incident itself. To do this, first, view the report by clicking on the incident, and change the status in the top right corner.
To further filter the search for Incidents from the Control Panel, you can filter by Location, Incident Template, Status, and Date.
Related Articles
Incident Management Tool
Andy’s Incident Management tool records any incidents detected during the workday and the corrective actions taken by the team. Its main function is to inform about and quickly resolve any non-conformities in the kitchen by determining their ...Andy's Control Panel
Andy's Control Panel provides access to your account settings, where you can manage your business’ different stores and grant management permissions to various users. One of the main functions of Andy’s dashboard is to provide real-time information ...Accessing the Andy App from the Control Panel
Accessing the Andy App from the stores you supervise: Andy’s Control Panel gives you direct access to the app. This is how: 1.Go to Andy's Control Panel and click on The menu will unfold a list of stores under your supervision. 2. Click on the store ...Andy's Chat Tool
Andy's chat is an internal communication tool for your day-to-day operations. After identifying themselves with their PIN, users can leave messages in the Andy App, read unread messages, include photos, or comment on another employee's message. From ...What can I use Andy’s Traceability Tool for?
Andy's Traceability Tool displays the history of printed labels. In other words, it allows you to view all the labels printed in your business with Andy. The traceability tool shows the number of times the product has been printed together with the ...
