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Managing Incidents from Andy's Control Panel
To view, manage, and change the status of an incident, you will need to access Andy’s Control Panel.
Once there, in the Incidents Tool, change the status of the incident in the Status column. Simply click on the assigned status and change it.
It is also possible to change the status of the incident from within the incident itself. To do this, first, view the report by clicking on the incident, and change the status in the top right corner.
To further filter the search for Incidents from the Control Panel, you can filter by Location, Incident Template, Status, and Date.
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