What can I use Andy’s Incidents Tool for?

What can I use Incidents for in Andy?

The tool Incidents is used to record, track and solve problems in a timely manner, ensuring food security and complying with regulations.It allows you to monitor and respond quickly to problems, as well as increase efficiency in incident management and increase customer satisfaction.



Examples of use

Data analysis


  • Identify recurring problems and take steps to prevent them in the future.s

Monitor problems related to equipment and installations


  • Verify daily that teams work properly by activating action plans. For example, in temperature control, corrective measures to be taken when the temperature of the equipment is incorrect.

  • Identify problems with cooking equipment, such as ovens that do not work properly or broken utensils.

  • Control facilities and water drinking, ensuring that they are in good condition and complying with food safety regulations.


Improves communication between the different departments


  • It records problems related to food preparation or service, such as returned dishes or customer reviews on food.

  • Improves coordination in problem-solving coordination by automatically notifying the controller when an issue is created and closed.

  • It solves problems about the efficiency of the kitchen or room, such as long waiting times for dishes or problems with the ability to cater for a large number of customers.

Inventory monitoring and order management


  • Identifies food and supply inventory problems, such as lack of specific ingredients or cleaning supplies.

Monitor and activate action plans at all critical points

  • Get quick response to food safety incidents by monitoring and activating action plans at critical points such as cleaning records, cooking temperatures, cooking temperatures, cooking, refrigerated, reception, packaging, etc. problems early, avoiding possible major problems and ensuring quality service for customers. Examples of food safety incidents that may occur in a restaurant include:

    - Problems with storage temperature.
    - Improper storage of food, such as storing food at inadequate temperatures or not rotating them correctly.
    - Lack of adequate cleaning, such as not cleaning work surfaces or disinfecting kitchen utensils.
    - Improper handling of food, how not to properly wash fruits and vegetables or not to cook food at the right temperature.
    - Cross-pollution, such as not keeping raw and cooked food separate or not using different utensils for each type of food.
    Problems with employees, such as failing to comply with personal hygiene standards or not receiving adequate training in food safety.

Why are action plans important?


  • Activating action plans in incidents in a kitchen is important for a number of reasons:

    Prevent future problems: recurring problems can be identified and measures taken to prevent them in the future.
    - Improve efficiency: allows you to respond quickly and efficiently to problems, which helps to avoid delays and increases efficiency in the kitchen.
    Comply with regulations: it is essential to comply with food safety regulations and avoid sanctions and fines.
    Improve safety: helps ensure that food safety problems are resolved in a timely manner, helping to protect customers and employees.
    - Improve customer satisfaction: helps solve problems in a kitchen in a timely manner, which helps to increase customer satisfaction and improve the reputation of the restaurant.

  • In short, activating action plans in events in a kitchen is essential to ensure food safety, compliance with regulations, improve efficiency and customer satisfaction.


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