Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
Personalization of States of Incidents
Yes!
Andy App allows you to customise an incident status.
All you need to do is access Andy’s Control Panel and go to Settings > Customisation > Incident Status.
To edit the names of the Incident Status, you need to access the Control Panel with a level 8 user (by default, the Administrator role). Please refere to User Role Types and How to Create User Roles for more information.
If you want to create a new status, click on 
in the upper right corner of your screen.
If you want to customise an existing status, click on the corresponding status.
The statuses you create and customise are always of the "Open" type. You can learn about the functioning of the statuses in this article about Incidents.
Once you click on 
or access the already created status, simply enter a Name and assign a Colour to the Status that appears on the screen.
Related Articles
How does Analytics work in Incidents?
Now with Andy, you can consult and analyze the data generated by your location’s incidents through the new Analytics panel, available directly from the Incidents tool. This panel allows you to view key indicators, download charts, and gain a clear ...Incidents
Andy’s Incident Management tool records any incidents detected during the workday and the corrective actions taken by the team. Its main function is to inform about and quickly resolve any non-conformities in the kitchen by determining their ...Create, Delete, Activate/Inactivate Product States
In this article you will have the steps to take to create and then delete a state. To create a state, follow these steps: Step 1 Go to the next itemConfiguration Step 2 Inside theConfigurationyou will see the section ofLabellingwhere the titles ...Manage Incidents from Control Panel
To view, manage, and change the status of an incident, you will need to access Andy’s Control Panel. Once there, in the Incidents Tool, change the status of the incident in the Status column. Simply click on the assigned status and change it. It is ...Filter and Search States
After creating and managing a status, you might need to search it for editing or information purposes. You can find the filter tool on the left side of the status list. Simply filter status by: Name and/or Status (Active/Inactive) , select your ...
