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How to retrieve my Dobbox sensor signal in Andy?
At Andy we have Dobbox sensors to constantly measure the temperature of equipment that requires it. However, the signal of some of these sensors may be affected. In this article, we are going to solve this.
Before proceeding with the article, I recommend that you review theDobbox sensor installation guide with Andy
Sensors
In the event that no data is received from any of the sensors, it may be due to a number of reasons: the sensor is turned off, too far from the receiver or that it has suffered a blow and stopped working.
To avoid problems, make sure the sensors are properly positioned and unobstructed. It also checks their fitness, as if they have ice around, excess water, or signs of blows.If a sensor does not connect, follow these steps to fix it:
- Make sure the sensors are well placed and unobstructed that block their operation.
- It also verify that they are in good condition, that they do not have ice around, excess water or some visible blow.
- If a sensor does not connect, try restarting it along with the receiver.
Receivers
If none of the sensors are communicating after these checks, the problem is likely to come from the receiver. This can happen for a number of reasons:
- Check whether you have access to the Internet or whether the connection has fallen.
- Check if there has been an electric power outage.
- Make sure that the receiver feeder is working and that at least one light is on.
- Verify that the antenna is well screwed.
- Check your router settings and make sure you have DHCP enabled.
- Make sure there is no firewall on the router that is blocking communications.
- Verify that the receiver is not too far from the router. Try to connect it to the current closer to the router and sensors, preferably in an elevated area to improve the signal.
In case the receiver and router remain uncommunicated, restart them from the current and reconnecting them. Once this is done, check whether the sensor receives signal in Andy.
If you still fail to retrieve the connection, uninstall thedoBBox appand reinstall it by accepting all required permissions
Ready! Now you may be interested inHow do I set up Alerts with Andy?
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