How does Andy´s Offline Mode work?

On certain occasions during your workday, you may find yourself in places where the internet connection is unstable or lacking. Fortunately, Andy has the ability to continue functioning offline, allowing you to complete tasks even without an internet connection.

If that´s the case and you don't have an internet connection, Andy will send you a notification letting you know that 'You have lost your internet connection' and display an icon in the upper left corner indicating that you´ve gone into Offline Mode.

Once in the Offline Mode, you can access the Tasks tool and fill it up as usual. Andy will store the changes until you regain your connection. Items pending synchronisation are marked in blue:

When you reconnect to the internet, Andy will automatically synchronise all the tasks you've completed offline, and those items will be marked in green:

However, if you prefer to do this process manually, simply click on

in the upper right corner of the screen.

You can also synchronise your changes - including labels printed offline -, in Settings > Status > Synchronise now.

This article will also help you find out more about working on offfline mode: I don’t have an internet connection

If you want to log out and there are changes pending synchronisation, Andy will ask if you prefer to log out without synchronising or keep the session open to synchronise the changes as soon as you reconnect to the network.

And that's it!

Need to find out more about Printing food labels with Andy?

Related Articles
My labels are printing incorrectly
At Andy, we are aware that labelling products is one of the most important tasks in your kitchen. That's why we go the extra mile to ensure that your labels are printed correctly and you can perform your tasks in the most effective possible way. If ...
Printer error codes and how to troubleshoot them
ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...
Resetting your Brother printer's factory settings
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...
My printed labels are not being saved
If you are printing labels and they are not being reflected in the Traceability label history in Andy, it is very likely that Andy is not connecting to the internet. Please note that an internet connection is required for labels to be displayed ...
How to resolve the E-C10, E-CO2 or C-R1 errors when printing?
Having troubles printing with Andy? The following are the solutions to some of the most common errors that may occasionally occur when printing with Andy. Highly recommended: make sure to first learn How to connect you Brother printer to Andy. If ...