Andy doesn't let me complete a task

Andy doesn't allow me to complete a task

It's possible that you've encountered the following message when trying to complete an item:




This is because you have accessed the Andy App from the Control Panel, and your user doesn't have access to the Andy App.

To be able to edit that item, you first need to log out by clicking the button located in the top right corner of your screen:




You now find yourself on the screen that allows you to Access with your user and PIN. To be able to complete the items, you must log in with one of the registered users. 

To prevent the message from appearing again, you can grant yourself access to the Andy App by editing your user information. Here's how: Managing Existing Users.

Simply activate the Access to Andy App option and create your four-digit pin.



And that's it! 

You may now be interested in How to create a user on the Andy App?  



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