Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
Batch or dates entered when labelling are not saved
To speed up product labelling, Andy saves previously entered batches related to the selected product:
If you can't see the previous batches when selecting a product, simply log out of the store and log back in.
Please make sure you log completely out of the store. The following article might help you out: How to log out of Andy
Done! Perhaps you need to find out why Your labels are printing incorrectly?
Related Articles
Labels printed with Andy are not saved
If you are printing labels and they are not being reflected in the Traceability label history in Andy, it is very likely that Andy is not connecting to the internet. Please note that an internet connection is required for labels to be displayed ...How to update the customizable label layout?
Has the Andy team designed a new customisable label for your brand? In that case, it will be necessary uptade the printer settings so that the new label design becomes available and visible in the printed labels. Remember, this step is required for ...Reset Brother printer factory values
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...How to calibrate labels on Zebra printers?
If the Zebra printer had previously been used, you may need to calibrate it to ensure that the labels printed are properly aligned. Simply follow these steps: 1. Open the cover and align the sensor. Both arrows should point towards each other. 2. ...How can I fix the message of: Template selecc. wrong?
If you encounter the message "Incorrect template selection when printing", don't worry! There's a very simple solution! Go to your Printer's Menu > Template Settings > Template Mode > Off. Once you have turned off Template Mode, go back to Andy and ...
