Llamada telefónica
+34 684 46 60 17 | Mon-Fri 8:00 a 20:00
Setting up alerts on the Andy App
Andy is the ideal kitchen companion to make sure that no processes in your kitchen go off track. However, things can go wrong, and when they do, Andy is there to alert your teams.
To set up the appropriate alerts, simply go to Andy's Control Panel > Settings > Templates > Click on the section where you want to add the alert (tasks, records, incidents, audits) > and Press + Create Template (or modify an existing one by clicking on it).
First of all, Create the item.
Let's take Checking the temperature of Refrigerator 1 as an example.
To generate the alert, we click on Add Condition.
In this case, we want Andy to notify us "when the temperature of Refrigerator 1 is below 0°C or above 4°C".
Next, click on Show Alert.
And select the Type of alert you want: informative, alert, or error.
Proceed to write the alert's message.
Ready! The three types of alerts would look on the Andy APP, arranged by Alert, Informative and Error.
To resolve these alerts, you can Activate an action plan.
Related Articles
How to activate an Action Plan on the Andy App
Andy allows you to put Action Plans into motion to guide your team/s when an incident occurs during the execution of records and tasks. In other words, when a record or task has not been carried out as expected, Andy warns you that something has gone ...Incident Management Tool
Andy’s Incident Management tool records any incidents detected during the workday and the corrective actions taken by the team. Its main function is to inform about and quickly resolve any non-conformities in the kitchen by determining their ...How to configure alerts and incidents with Andy
With Andy you'll be able to constantly monitor the temperature of your kitchen equipment using temperature sensors. How? Andy allows you to configure alerts and incidents that indicate when the machinery's temperature is outside the established ...How do I customise the title of an incident?
Andy allows you to customise the title of an Incident based on the answer entered in the Andy App. How? Simply access the Control Panel and configure the item that generates the incident title. Text, selector, numeric, and temperature elements can be ...Notifying by email when an incident is created on the Andy App
Andy allows you to notify your supervisor via email when creating or closing an incident. Simple access Andy's Control Panel and go to Settings > Templates > Incidents and click on the corresponding template. You'll find the option to notify via ...
