Llamada telefónica
+34 684 46 60 17 | Mon-Fri 8:00 a 20:00
Notifying by email when an incident is created on the Andy App
Andy allows you to notify your supervisor via email when creating or closing an incident.
Simple access Andy's Control Panel and go to Settings > Templates > Incidents and click on the corresponding template.
You'll find the option to notify via email on the right hand side of your Template Properties screen. The first option you'll see is that of Notifying via email to create the incident. Andy will ask you to assign an email address, a subject line and to write a message.
Just below you'll find the other option, which is Notify via email to close the incident. The process is exactly the same, and it will ask you to assign an email address, a subject line and to write a message.
This is how your recipient will see his or her new message:
Done!
You may now be interested in Andy does not allow me to complete a task!
Related Articles
What can I use Andy's Library for?
Andy’s Library allows you to store files in various formats such as videos, photos, and documents. Users have access to the information posted on the Andy App according to their roles and they can consult or download it as needed. Here are some ...Adding, deleting, activating /deactivating Stores on the andy App
Adding a Store 1. Go to Settings from the left hand menu. 2. In Stores click on Stores. 3. Here you have the option to work simultaneously with the Stores as well as Groups of Stores settings. 4.Click on Add Stores 5. Edit basic information: ...How do I customise the title of an incident?
Andy allows you to customise the title of an Incident based on the answer entered in the Andy App. How? Simply access the Control Panel and configure the item that generates the incident title. Text, selector, numeric, and temperature elements can be ...Andy's Control Panel
Andy's Control Panel provides access to your account settings, where you can manage your business’ different stores and grant management permissions to various users. One of the main functions of Andy’s dashboard is to provide real-time information ...Configuring your Business' Profile on the Andy App
Step-by-step guide to configuring your business’ profile on the Andy App 1. First of, navigate to the left-hand side menu and click on the Settings icon. 2. In the Your Business section, click on Profile. 3. Enter the Name, primary Language you want ...
