How do I change a user's password in Andy's Control Panel?

How do I change the Control Panel password?

To change the password of your user with access to the Control Panel, you must first go to the Control Panel. Once logged in, go to Settings > Users > click on the corresponding user.

Once you access the user details screen, in the lower-right corner, click Request password change


You will then receive an email in which you must click the Reset your password button. 
Once clicked, you must enter your new password:



Done! You may now be interested in How do I change the access key for my location?
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