Brother Printers - Warranties when using Andy
This article explains the details of two types of warranties offered by Brother: CORE and ADVANCED.
What are their main differences?
CORE:
ADVANCED:
You can choose an advanced warranty extension of 3, 4, or 5 years to keep your label printer running smoothly.
Once Brother receives the defective product, a replacement product will be sent on the same day if it is received before noon.
With the ADVANCED warranty extension, your business is guaranteed minimal downtime and interruptions.
The following table compares the features and benefits of these two warrantiess:
| CORE | ADVANCED |
Duration | 3 (standard), 4 and 5 years | 3, 4 and 5 years |
Tech Support Hours | Monday to Thursday: 9 am-6 pm
Friday: 9 am - 2:30 pm | Monday to Thursday: 9 am - 6 pm
Friday: 9 am - 2:30 pm |
Service Type | Online / Brother P.o.s. Assistance | Advanced Exchange:
Replacement the printer sent to the customer with same-day shipping.
(It only applies if the equipment is received by Brother before noon.)
|
Coverage Level | Mechanical failure | Mechanical failure |
Required Repair Time | 3 to 7 days from receipt | Same-day shipping |
Return Shipping /
Transportation | Product return at Brother's expense | Next working day (Brother covers the cost of shipping in both directions) |
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