Brother Printers - Warranties when using Andy

Brother Printer Guarantees with Andy

This article explains the details of two types of warranties offered by Brother: CORE and ADVANCED.  


What are their main differences? 


CORE:

  • The Core warranty can be extended from 3 to 4 or 5 years.

  • You will be covered in case of failure for up to 5 years from the original date of purchase.


ADVANCED:

  • You can choose an advanced warranty extension of 3, 4, or 5 years to keep your label printer running smoothly.

  • Once Brother receives the defective product, a replacement product will be sent on the same day if it is received before noon.

  • With the ADVANCED warranty extension, your business is guaranteed minimal downtime and interruptions.



The following table compares the features and benefits of these two warrantiess:



CORE

ADVANCED

Duration

3 (standard), 4 and 5 years

3, 4 and 5 years

Tech Support Hours

Monday to Thursday: 9 am-6 pm
Friday: 9 am - 2:30 pm

Monday to Thursday: 9 am - 6 pm
Friday: 9 am - 2:30 pm

Service Type

Online / Brother P.o.s. Assistance

Advanced Exchange: 

Replacement the printer sent to the customer with same-day shipping.

(It only applies if the equipment is received by Brother before noon.)


Coverage Level

Mechanical failure

Mechanical failure

Required Repair Time

3 to 7 days from receipt

Same-day shipping

Return Shipping /
Transportation

Product return at Brother's expense

Next working day (Brother covers the cost of shipping in both directions)


For more details on your printer’s warranty, please refer to Brother's article: Warranties for Brother Printers with Andy.

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