Brother Printer Guarantees with Andy

This article explains the details of two types of warranties offered by Brother: CORE and ADVANCED.

What are their main differences?

CORE:

The Core warranty can be extended from 3 to 4 or 5 years.
You will be covered in case of failure for up to 5 years from the original date of purchase.

ADVANCED:

You can choose an advanced warranty extension of 3, 4, or 5 years to keep your label printer running smoothly.
Once Brother receives the defective product, a replacement product will be sent on the same day if it is received before noon.
With the ADVANCED warranty extension, your business is guaranteed minimal downtime and interruptions.

The following table compares the features and benefits of these two warrantiess:

	CORE	ADVANCED
Duration	3 (standard), 4 and 5 years	3, 4 and 5 years
Tech Support Hours	Monday to Thursday: 9 am-6 pm Friday: 9 am - 2:30 pm	Monday to Thursday: 9 am - 6 pm Friday: 9 am - 2:30 pm
Service Type	Online / Brother P.o.s. Assistance	Advanced Exchange: Replacement the printer sent to the customer with same-day shipping. (It only applies if the equipment is received by Brother before noon.)

Coverage Level	Mechanical failure	Mechanical failure
Required Repair Time	3 to 7 days from receipt	Same-day shipping
Return Shipping / Transportation	Product return at Brother's expense	Next working day (Brother covers the cost of shipping in both directions)

For more details on your printer’s warranty, please refer to Brother's article: Warranties for Brother Printers with Andy.

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