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My printed labels are not being saved
If you are printing labels and they are not being reflected in the Traceability label history in Andy, it is very likely that Andy is not connecting to the internet. Please note that an internet connection is required for labels to be displayed ...How to update the customisable label design in Andy
Has the Andy team designed a new customisable label for your brand? In that case, it will be necessary uptade the printer settings so that the new label design becomes available and visible in the printed labels. Remember, this step is required for ...How to resolve the E-C10, E-CO2 or C-R1 errors when printing?
Having troubles printing with Andy? The following are the solutions to some of the most common errors that may occasionally occur when printing with Andy. Highly recommended: make sure to first learn How to connect you Brother printer to Andy. If ...Resetting your Brother printer's factory settings
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...My labels are printing incorrectly
At Andy, we are aware that labelling products is one of the most important tasks in your kitchen. That's why we go the extra mile to ensure that your labels are printed correctly and you can perform your tasks in the most effective possible way. If ...Printer error codes and how to troubleshoot them
ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...How to troubleshoot the "Incorrect template selection" message?
If you encounter the message "Incorrect template selection when printing", don't worry! There's a very simple solution! Go to your Printer's Menu > Template Settings > Template Mode > Off. Once you have turned off Template Mode, go back to Andy and ...
Popular Articles
Tasks and Records Tool
The Tasks and Records Tool is designed to automate your HACCP processes and any other records that need to be completed in your commercial kitchen. The difference between Tasks and Records is quite simple: Tasks: Employees find the tasks that have ...What can I use Andy’s Tasks and Records Tool for?
Understanding the differences between the Tasks and Records tools will help you organise your restaurant more efficiently and comply with all the HACCP prerequisites. The Tasks Tool... Allows you to schedule and automate the periodic tasks your team ...Resetting your Brother printer's factory settings
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...Installing the Andy App on iOS via the App Store
Andy is available on the iOS App Store via this link: https://apps.apple.com/es/app/andy-appcc/id644761656 Please check the minimum requirements needed to work with the Andy App 1. Click on to install Andy. 2. Wait a few seconds for Andy to download. ...Welcome to Andy!
We are thrilled to help your teams manage their food safety daily tasks! Please, refer to the Andy Installation Guide for more detailed instructions on getting Andy ready to guide your kitchen teams in guaranteeing the food safety of all their ...
