Issues
How to customize the title of an Incident?
In Andy it is possible to customize the title of an Incident according to the answer introduced in Andy APP, how? To do this, you must access theControl Paneland configure the item generated by the title of the incidence. Text, selector, numeric and ...
How to activate an Incident template?
Andy allows you to put Action Plans into motion to guide your team/s when an incident occurs during the execution of records and tasks. In other words, when a record or task has not been carried out as expected, Andy warns you that something has gone ...
Notify by email when creating or closing an issue
Andy allows you to notify your supervisor via email when creating or closing an incident. Simple access Andy's Control Panel and go to Settings > Templates > Incidents and click on the corresponding template. You'll find the option to notify via ...
Manage Incidents from Control Panel
To view, manage, and change the status of an incident, you will need to access Andy’s Control Panel. Once there, in the Incidents Tool, change the status of the incident in the Status column. Simply click on the assigned status and change it. It is ...
Personalization of States of Incidents
Yes! Andy App allows you to customise an incident status. All you need to do is access Andy’s Control Panel and go to Settings > Customisation > Incident Status. To edit the names of the Incident Status, you need to access the Control Panel with a ...