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Incidents
How do I customise the title of an incident?
Andy allows you to customise the title of an Incident based on the answer entered in the Andy App. How? Simply access the Control Panel and configure the item that generates the incident title. Text, selector, numeric, and temperature elements can be ...How to activate an Action Plan on the Andy App
Andy allows you to put Action Plans into motion to guide your team/s when an incident occurs during the execution of records and tasks. In other words, when a record or task has not been carried out as expected, Andy warns you that something has gone ...Notifying by email when an incident is created on the Andy App
Andy allows you to notify your supervisor via email when creating or closing an incident. Simple access Andy's Control Panel and go to Settings > Templates > Incidents and click on the corresponding template. You'll find the option to notify via ...Managing Incidents from Andy's Control Panel
To view, manage, and change the status of an incident, you will need to access Andy’s Control Panel. Once there, in the Incidents Tool, change the status of the incident in the Status column. Simply click on the assigned status and change it. It is ...Can you customise an incident's status on the Andy App?
Yes! Andy App allows you to customise an incident status. All you need to do is access Andy’s Control Panel and go to Settings > Customisation > Incident Status. To edit the names of the Incident Status, you need to access the Control Panel with a ...
Popular Articles
Tasks and Records Tool
The Tasks and Records Tool is designed to automate your HACCP processes and any other records that need to be completed in your commercial kitchen. The difference between Tasks and Records is quite simple: Tasks: Employees find the tasks that have ...What can I use Andy’s Tasks and Records Tool for?
Understanding the differences between the Tasks and Records tools will help you organise your restaurant more efficiently and comply with all the HACCP prerequisites. The Tasks Tool... Allows you to schedule and automate the periodic tasks your team ...Resetting your Brother printer's factory settings
Do you have issues printing with your Brother Pinter? In that case we recommend performing a series of basick checks according to the error message that appears on the Andy App. This article might help you identify the error codes, potential causes ...Installing the Andy App on iOS via the App Store
Andy is available on the iOS App Store via this link: https://apps.apple.com/es/app/andy-appcc/id644761656 Please check the minimum requirements needed to work with the Andy App 1. Click on to install Andy. 2. Wait a few seconds for Andy to download. ...Welcome to Andy!
We are thrilled to help your teams manage their food safety daily tasks! Please, refer to the Andy Installation Guide for more detailed instructions on getting Andy ready to guide your kitchen teams in guaranteeing the food safety of all their ...
