Phone
+34 932 71 56 44 | Mon-Fri 8:00 a 20:00
I have forgotten my user PIN
Forgot your PIN?
Don't worry, you can easily generate a new one!
The only requirement is for you to log on to Andy with a user role level 3 or higher, as this is the minimum level required to edit other users' details.
In addition to the PIN, you can also modify names, surnames, and assign new roles, if you wish.
But, to do all this, you must first access the Andy App.
Once in Andy, go to the Settings tool you will find on the left hand menu and click on Users.
2. In the Users section, click on an existing user to modify their data.
3. Fill in the basic information in the form provided:
Name
Surnames
User rol
Change PIN (you can assign a random PIN by clicking on
or manually enter 4 digits).
4. Once you have filled in all the fields, click Save.
Modifying your PIN from Andy's Control Panel
To modify a user's PIN from the Control Panel, go to Settings > Users > Click on the desired user.
A screen will appear where - in addition to changing the PIN - you will be able to modify other user details.
To change the User PIN, click on Generate new PIN and enter a new 4-digit PIN.
Once modified, in the upper right corner, click on Save changes.
And, that's it!
Related Articles
Andy doesn't allow me to complete a task
It's possible that you've encountered the following message when trying to complete an item: This is because you have accessed the Andy App from the Control Panel, and your user doesn't have access to the Andy App. To be able to edit that item, you ...Andy´s Updates
Want to stay up-to-date with the latest features and improvements in Andy´s regular updates? This article will show you how you can easily check the new functionalities available in your specific version of Andy and how to start making the most of ...My labels are printing incorrectly
At Andy, we are aware that labelling products is one of the most important tasks in your kitchen. That's why we go the extra mile to ensure that your labels are printed correctly and you can perform your tasks in the most effective possible way. If ...Printer error codes and how to troubleshoot them
ERROR CODE MEANING SOLUTION PRINTER ERRORS E-C01 Incompatible printer model Reconfigure the printer by selecting the appropriate printer model E-C02 Connection failure with the printer Make sure the printer is turned on Make sure Bluetooth is ...I don't have an Internet Connection!
Your Internet connection can unexpectedy become unavailable during your workday due to factors outside of Andy's control such as lack of coverage, a weak internet signal, or external problems outside of the working environment. Andy helps you ...
